Our helpdesk technology is designed and tailored to your building systems. At Virtual FM we offer a truly virtual solution that maximises cost efficiency by connecting your building systems to a fully integrated and managed service solution. A connected building and workplace provides exceptional management cost efficiencies, reduced energy management, system monitoring and response.
Our helpdesk is a fully manned call handling service that enables your staff or tenants to directly report building or workplace repairs or emergencies. A helpdesk that is contactable 24 hours per day / 7 days per week by telephone, email or through a helpdesk website portal. Our helpdesk connects your staff and tenants with a full range of repair engineers or specialist contractors. Reassurance through the night, weekends or bank holidays that your property will receive a quick and professional service to any call it receives.
Our helpdesk utilises state of the art CAFM software from Simpro and is manned with trained and experienced staff overseeing a portfolio of properties. Our helpdesk service is an outsourced solution that saves our clients the financial outlay in CAFM software, training and personnel costs.
Benefits to our Helpdesk Services: