Helpdesk Services

Helpdesk Services

Connected Systems 

Our helpdesk technology is designed and tailored to your building systems. At Virtual FM we offer a truly virtual solution that maximises cost efficiency by connecting your building systems to a fully integrated and managed service solution.  A connected building and workplace provides exceptional management cost efficiencies, reduced energy management, system monitoring and response.

Helpdesk Services

Our helpdesk is a fully manned call handling service that enables your staff or tenants to directly report building or workplace repairs or emergencies.  A helpdesk that is contactable 24 hours per day / 7 days per week by telephone, email or through a helpdesk website portal.  Our helpdesk connects your staff and tenants with a full range of repair engineers or specialist contractors.  Reassurance through the night, weekends or bank holidays that your property will receive a quick and professional service to any call it receives.

Our helpdesk utilises state of the art CAFM software from Simpro and is manned with trained and experienced staff overseeing a portfolio of properties. Our helpdesk service is an outsourced solution that saves our clients the financial outlay in CAFM software, training and personnel costs.

Benefits to our Helpdesk Services:

  • 24/7 helpdesk services.
  • Call handling for all building/workplace defects & emergencies.
  • Accessible by phone, email or website portal.
  • Latest CAFM software complete with contractor/engineer phone apps to manage jobs on site.
  • Trained personnel in building services management.
  • Connects to your contractors/engineers
  • Fully branded and customised helpdesk solution.
  • Building system connect & monitoring


Download our mobile app and stay connected with our Helpdesk 24/7 from wherever you are (VFM clients only).