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Virtual FM

We are looking for a Help Desk Operative to join our Help Desk team at East Kilbride on a full time, permanent basis.

The role needs someone who is exceptionally organised, efficient, good with numbers and has great people skills. You’ll need to work well with colleagues, clients and our engineering team in order to keep everything on track.

Virtual FM prides itself in responding to all client requests with a quick and efficient response, and in delivering services to the highest standards. In this role you’ll play a crucial part in that service delivery, and in upholding the values of our company and brand.

Main Duties and Responsibilities

• Managing telephone and email enquiries from both clients and engineers on outstanding and on-going work orders.
• Short-listing and resourcing the correct engineer/contractor based on skillset and proximity to work location.
• Scheduling engineers for weekly, monthly, quarterly, 6 monthly and annually tasks.
• Scheduling meetings with customers and clients.
• Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.
• Logging reactive maintenance calls onto a job management system.
• Working on the internal system and clients throughout the duration of the day.
• Covering holiday/sickness for colleagues.
• Consistently up-dating systems and clients throughout the day.
• Assisting other team members where necessary.
• Ensuring accurate and timely allocation of work requests from clients to meet service level agreements.
• Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.
• Any other duties requested by the Management Team.

Requirements

• Brilliant organisational skills.
• Ability to work effectively in a team and manage multiple tasks.
• Previous experience in a client-facing role.
• Confidence in dealing with numbers, as role requires prepping and billing clients weekly and monthly.
• Some financial/accounting experience will be advantageous.
• Self-motivator and methodological.
• Results/task orientated attention to detail and accuracy.
• Exceptional time management and organisational skills.
• Confident & polite manner.
• Excellent customer care skills.

We are looking to recruit a Multi Skilled Engineer to carry out a wide range of routine M&E planned preventative maintenance tasks as directed, and reactive repairs to a portfolio of commercial, industrial and retail properties throughout South East/Essex/South London. The role will seek to ensure all client properties are safe, compliant, operational and maintenance or repairs are successfully completed to the upmost quality, standards and competence.

Virtual FM prides itself in responding to all client requests with a reliable and quick response. We also pride ourselves on the quality of our engineers, our professional advice, our M&E engineering experience, our safety culture and the quality of service we deliver. Our engineers always play an integral part interacting with our clients and remain ambassadors in upholding the values of our company and brand.

Main Duties and Responsibilities

• Heating Maintenance & repairs (boilers maintenance, heating pumps, pressurisation system, calorifiers, leak testing & controls equipment).
• AC & Ventilation maintenance & repairs (split AC systems, Chillers, Chilled water pumps, pressurisation systems, de-humidifiers & controls equipment).
• Monthly electrical inspections & repairs.
• Portable Appliance Testing.
• Fire alarm weekly testing throughout selected properties.
• Monthly emergency lighting function tests.
• Monthly water temperature checks.
• Quarterly Showerhead disinfection.
• Plumbing response to leaks, blockages and non-operational fittings.
• Re-lamping of lights within communal areas of each property.
• Assisting other engineers on planned maintenance, reactive and installation tasks.
• Any other duties reasonably requested.

Special Requirements

• ACS Commercial Gas (mandatory)/Gas safe registered.
• ACS Domestic Gas (preferred)
• FGAS Cat 1
• 18^th Edition Electrical
• Minimum of 3 years’ experience in a mobile maintenance role.
• Minimum of 3 years’ experience in a multi skilled role handling commercial gas, electrical and FGAS related maintenance.
• Working at height training (ladders/step ladders)
• IPAF & PASMA Training
• Legionella Level 2 Training
• Asbestos Awareness Training
• COSHH Training
• IOSH Managing Safety
• Clean Driving License
• Strong Interpersonal Skills
• Adequate IT skills
• Strong communicator (oral and written)