Careers

Overview

This job description sets out the key responsibilities and duties for the role of Fire Testing. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change (if any).

As Fire Testing you will conduct weekly electrical and fire testing as part of our Facilities Management service to clients. You will be conducting general electrical and fire safety testing on a broad portfolio of commercial property and buildings within a designated geographical area.

 Key areas of responsibility:

• Ensure that all fire and safety equipment within the company is in working order and tested in accordance with our planned maintenance schedules.
• Compile reports on any faults relating to the fire alarm system
• Weekly testing of the fire alarms and visual inspections of the fire extinguishers in all venues
• Conduct regular fire safety checks of the venues/accommodation units and complete monthly reports
• Report any violations of safety codes within the business which breach fire safety tp our internal helpdesk.

The successful applicant will require:

• A good standard of IT literacy, attention to detail, communication and negotiation skills, ability to work as a team player and make decisions acting on your own initiative
• Always behave professionally, holding the integrity of the department at the forefront of your mind when dealing with confidential or sensitive information
• Be self-motivated with a pro-active, problem solving approach to your work
• Experience of testing multiple building fire systems.  Alternatively, full training on the role and fire systems will be provided.

Overview

This job description sets out the key responsibilities and duties for the role of Fire Testing. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change (if any).

As Fire Testing you will conduct weekly electrical and fire testing as part of our Facilities Management service to clients. You will be conducting general electrical and fire safety testing on a broad portfolio of commercial property and buildings within a designated geographical area.

 Key areas of responsibility:

• Ensure that all fire and safety equipment within the company is in working order and tested in accordance with our planned maintenance schedules.
• Compile reports on any faults relating to the fire alarm system
• Weekly testing of the fire alarms and visual inspections of the fire extinguishers in all venues
• Conduct regular fire safety checks of the venues/accommodation units and complete monthly reports
• Report any violations of safety codes within the business which breach fire safety tp our internal helpdesk.

The successful applicant will require:

• A good standard of IT literacy, attention to detail, communication and negotiation skills, ability to work as a team player and make decisions acting on your own initiative
• Always behave professionally, holding the integrity of the department at the forefront of your mind when dealing with confidential or sensitive information
• Be self-motivated with a pro-active, problem solving approach to your work
• Experience of testing multiple building fire systems. Alternatively, full training on the role and fire systems will be provided.

 Key Duties & Responsibilities:  

• Managing telephone and email enquiries from clients, engineers and contractors on outstanding a and on-going jobs.  
• Short-listing and resourcing the correct engineer/contractor based on skills set and proximity to work location.  
• Scheduling engineers and contractors to reactive and planned jobs.  
• Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.  
• Logging reactive maintenance calls onto a job management system.  
• Working on the job management system throughout the duration of the day.  
• Consistently up-dating clients throughout the day.  
• Ensure accurate and timely allocation of work requests from clients to meet service level agreements.  
• Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.  
• Any other duties requested by the Management Team.  
• Cover holiday/sickness for colleagues.  
• Assist other team members where necessary.  

 Personal Skills & Attributes:  

• Previous experience in a Helpdesk environment.  
• Previous experience handling phone calls/emails in a timely manner.  
• Excellent organisational skills and exceptional time management.  
• Able to work effectively in a team and multi-manage tasks.  
• Coherent dealing with numbers as role requires prepping jobs for billing to the client.  
• Self-motivator, methodological and pro-active.  
• Results/ task orientated attention to detail and accuracy.  
• Confident & polite manner.  
• Excellent Customer Service.