This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change.
Key Duties & Responsibilities:
· Managing telephone and email enquiries from clients, engineers and contractors on outstanding a and on-going jobs.
· Short-listing and resourcing the correct engineer/contractor based on skills set and proximity to work location.
· Scheduling engineers and contractors to reactive and planned jobs.
· Liaising with suppliers/contractors with regard to queries on purchase/work orders, thresholds and call-out response.
· Logging reactive maintenance calls onto a job management system.
· Working on the job management system throughout the duration of the day.
· Consistently up-dating clients throughout the day.
· Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
· Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.
· Any other duties requested by the Management Team.
· Cover holiday/sickness for colleagues.
· Assist other team members where necessary.
Personal Skills & Attributes:
· You must have previous experience in a Helpdesk environment.
· Must have previous experience handling phone calls/emails in a timely manner.
· Need to have excellent organisational skills and exceptional time management.
· Need to be able to work effectively in a team and multi-manage tasks.
· Coherent dealing with numbers as role requires prepping jobs for billing to the client.
· Self-motivator, methodological and pro-active.
· Results and task orientated attention to detail and accuracy.
· Confident & polite manner.
· Excellent Customer Service.
!! Salary basic £23,000 OTE up to £27,600 ! Performance Bonus will be paid quarterly !!
Working Hours – 40 hours, 0800-1700, Monday to Friday
Office Based
Virtual FM Ltd is an equal opportunities company and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Please send your application, including a CV, to debbie@virtualfm.co.uk.
This job description sets out the key responsibilities and duties for the role of General Maintenance Engineer. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change (if any).
To carry out a wide range of routine planned preventative maintenance tasks as directed, and reactive fabric repairs to a portfolio of commercial, industrial and retail properties throughout South England. The role will seek to ensure all client properties are safe, compliant, operational and maintenance or repairs are successfully completed to the upmost quality, standards and competence.
Virtual FM prides itself in responding to all client requests with a reliable and quick response. We also pride ourselves on the quality of our engineers, our professional advice, our M&E engineering experience, our safety culture and the quality of service we deliver. Our engineers always play an integral part interacting with our clients and remain ambassadors in upholding the values of our company and brand.
Key Duties & Responsibilities
· Opening and closing properties on client request.
· Painting and decorating across selected properties as directed.
· Door, window, gate and lock repairs ·
· Floor repairs (carpet tiles, hard wood flooring, laminated or lino safety flooring.
· PAT testing in communal areas of client properties.
· General joinery repairs; small maintenance tasks, leaks/toilet repairs
· Minor grounds/civil works in access roads and car parks, slabs levelling etc.
· Power washing external areas on site. ·
· Assisting other engineers on planned maintenance, reactive and installation tasks.
· Any other duties reasonably requested.
Personal Skills, Qualities & Attributes
· Minimum 3 year’s experience in a mobile maintenance role.
· Minimum 3 year’s experience from a joinery/fit out role.
· Working at height training (ladders/step ladders)
· IPAF & PASMA Training
· Legionella Level 2 Training
· Asbestos Awareness Training
· COSHH Training
· IOSH Managing Safety
· Clean Driving License
· Strong Interpersonal Skills
· Adequate IT skills
· Strong communicator (oral and written)
Virtual FM Ltd is an equal opportunities company and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
Schedule:
Experience:
License/Certification:
Work Location: On the road
Application deadline: 01/12/2023
Please send your application, including a CV, to debbie@virtualfm.co.uk.
We’re always happy to receive speculative applications from qualified people who are good at what they do. If you’d like to work with us, feel free to drop us an email with your CV and a cover note to debbie@virtualfm.co.uk.
No agencies, please.